E-commerce Complaint Letter (Non-delivery / Refund)

Create a formal complaint letter to the seller or marketplace when orders are not delivered, delivered defective items, or refunds are not processed.

Sample letter

To,
Customer Care / Grievance Officer
[Marketplace / Seller Name]

Subject: Complaint regarding non-delivery / refund issue (Order ID: [REF])

Respected Sir / Madam,

I, [Your Name], placed an order (Order ID [REF]) on [Date]. Details: [Describe issue — non-delivery / defective / wrong item / refund not processed].

Amount paid: INR [AMOUNT]. I request immediate refund/ replacement and written confirmation within 7 days.

Sincerely,
[Your Name]